From hours of operation to directions, find out everything you need to know about the world's most luxurious aqua experience.


Tuesday to Sunday
from 10 AM to 6 PM

(Closed on Mondays)

Park hours are subject to change. Please see the calendar in the Buy Tickets section to confirm park hours on the day of your visit. Some Mondays will be open due to seasonal demand.


Jungala includes the following amenities in admission:

Concierge service
Private and spacious showers
Free Wi-Fi
Towels (only for use inside the park)
Loungebeds and hammocks

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Get all the answers you need to plan your visit and enjoy your time in the park!

Tickets can be purchased at Jungala.com, the park box office, the Vidanta Riviera Maya concierge desks, travel agencies and our Customer Care Center:
Mexico: 01-800-509-7119
USA & Canada: 1-855-227-4199

The Jungala Day Pass Admission is $1,401 pesos (MXN) for adults and children over ten years old and $701 pesos (MXN) for seniors, pregnant people, and children from three to nine years old. Children under 3 years old don't pay admission. The Jungala Day Pass includes access to the park, towel (only for use inside the park), showers, free Wi-Fi, and concierge service.

Days of operation:
Tuesday from 10:00 AM to 6:00 PM
Wednesday from 10:00 AM to 6:00 PM
Thursday from 10:00 AM to 6:00 PM
Friday from 10:00 AM to 6:00 PM
Saturday from 10:00 AM to 6:00 PM
Sunday from 10:00 AM to 6:00 PM

All parking for Jungala is located in the lot at the Cirque du Soleil JOYÀ theater, just across from Vidanta Riviera Maya’s main entrance. Complimentary internal transportation is offered between the parking lot and Jungala.

Our pools are heated during the cooler months to ensure they are the appropriate temperature for the season.

All orders are final. We do not offer refunds or cancellations.

Children under three years old can access the park for free. Kids from three to nine years old, seniors (65+ years old), people with disabilities, and pregnant people access the park by paying the children's fees, and guests over ten years old enter with an adult ticket.

You can enhance your visit to Jungala by booking a private cabana and adding a VIP package. You can book your cabana directly with a concierge or at the box office upon arrival at Jungala. To learn more, visit the Private CabanasPrivate Cabanas or Tickets page.

Our cabanas are designed to comfortably hold up to 6 people (4 adults and 2 children).

Parking is offered at no additional cost. All parking for Jungala is located in the lot at the Cirque du Soleil JOYÀ theater, just across from Vidanta Riviera Maya’s main entrance. Internal transportation is offered between the parking lot and Jungala.

Should Jungala close before 2:00pm because of adverse weather conditions, all guests affected will be allowed to redeem their paid admission tickets for a non-transferable, non-refundable re-admit ticket. The new re-admit ticket is valid for a single day
of admission and must be redeemed within one year of the date issued. Rain guarantee re-admit tickets are processed only on the day of the visit at the box office.

We ask that appropriate swim attire be worn by guests due to the fact that Jungala is a family establishment (i.e., no bathing-suit thongs, please). For the health and safety of all of our guests, children in diapers are required to use waterproof protectors. Appropriate swim attire required; cotton shorts or shirts, sport shorts, cover ups, loose fitting articles, or similar items are not permitted on body slides. Swimwear with buckles, rivets, or any sharp objects are not permitted on body slides. Footwear such as water shoes, sandals, or water socks are permitted, but not on body slides.

Personal cameras, digital recorders, phones or any recording device are not permitted on water slides or tube attractions.

Major credit cards are accepted at Jungala, as well as other types of payment such as cash or wire transfer.

Locker rental is available upon arrival at the park for $150.00 pesos per day.

Yes, Jungala offers wheelchair access to the park and many of its areas. If you need more information related to the accessible areas, please contact us at customerservice@jungala.com.

Outside food or beverages are not allowed in Jungala. For dining options available for purchase at the park, please see our dining optionsdining options.

No, all children must be accompanied by an adult.

Jungala is a smoke-free park.

Yes, only on the same day of your visit.