Learn More About JUNGALA AQUA EXPERIENCE

Days of operation:
Tuesday from 10:00 AM to 6:00 PM
Wednesday from 10:00 AM to 6:00 PM
Thursday from 10:00 AM to 6:00 PM
Friday from 10:00 AM to 6:00 PM
Saturday from 10:00 AM to 6:00 PM
Sunday from 10:00 AM to 6:00 PM

At Vidanta Riviera Maya
Cancún – Playa del Carmen Highway KM 48.
Playa del Carmen, Quintana Roo

Jungala includes the following amenities in admission:

  • Concierge service
  • Private and spacious showers
  • Free Wi-Fi
  • Towels

Frequently Asked Questions

Get all the answers you need to plan your visit and enjoy your time in the park!

Where can I get my tickets? Close

Tickets can be purchased at Jungala.com, the park box office, the Vidanta Riviera Maya concierge desks, travel agencies and our Customer Care Center:
Mexico: 01-800-509-7119
USA & Canada: 1-855-227-4199

The Jungala Day Pass Admission is $1,399 pesos (MXN) for adults and children over 4 feet tall, and $799 pesos (MXN) for seniors, pregnant women and children over 3 feet tall. Children under 3 feet tall don't pay admission. The Jungala Day Pass includes access to the park, towels, showers, free Wi-Fi and concierge service.

Days of operation:
Tuesday from 10:00 AM to 6:00 PM
Wednesday from 10:00 AM to 6:00 PM
Thursday from 10:00 AM to 6:00 PM
Friday from 10:00 AM to 6:00 PM
Saturday from 10:00 AM to 6:00 PM
Sunday from 10:00 AM to 6:00 PM

All parking for Jungala is located in the lot at the Cirque du Soleil JOYÀ theater, just across from Vidanta Riviera Maya’s main entrance. Internal transportation is offered between the parking lot and Jungala.

Yes, you can reserve your spot on a shuttle from Cancún. The shuttle route has two different pick-up stops in Cancún and will take passengers directly to Jungala in the morning, then back to the original pick-up spot later that afternoon. To purchase your transportation, visit this page.

All orders are final. We do not offer refunds or cancellations.

Children 3 feet tall or shorter can access the park free of charge. Children who are 3 to 4 feet tall can access the park with a child's admission ticket. Children 4 feet or over can access the park with an adult's admission ticket.

You can enhance your visit to Jungala by booking a private cabana and adding a VIP package. To learn more, visit the "Private Cabanas" or "Tickets" page.

Our cabanas are designed to comfortably hold up to 6 people (4 adults and 2 children).

Parking is offered at no additional cost. All parking for Jungala is located in the lot at the Cirque du Soleil JOYÀ theater, just across from Vidanta Riviera Maya’s main entrance. Internal transportation is offered between the parking lot and Jungala.

Should Jungala close before 2:00pm because of adverse weather conditions, all guests affected will be allowed to redeem their paid admission tickets for a non-transferable, non-refundable re-admit ticket. The new re-admit ticket is valid for a single day of admission and must be redeemed within one year of the date issued. Rain guarantee re-admit tickets are processed only on the day of the visit at the box office.

We ask that appropriate swim attire be worn by guests due to the fact that Jungala is a family establishment (i.e., no bathing-suit thongs, please). For the health and safety of all of our guests, children in diapers are required to use waterproof protectors. Appropriate swim attire required; cotton shorts or shirts, sport shorts, cover ups, loose fitting articles, or similar items are not permitted on body slides. Swimwear with buckles, rivets, or any sharp objects are not permitted on body slides. Footwear such as water shoes, sandals, or water socks are permitted, but not on body slides.

Personal cameras are not permitted on water slides or tube attractions.

All credit cards are accepted at Jungala, as well as other types of payment such as cash or wire transfer.

Locker rental is available upon arrival at the park for $130.00 pesos per day.

Yes, Jungala offers wheelchair access to the park and many of its areas. If you need more information related to the accessible areas, please contact us at customerservice@jungala.com

Outside food or beverages are not allowed in Jungala. For dining options available for purchase at the park, please see: https://www.jungala.com/en/dining.html.

No, all children must be accompanied by an adult.

Smoking is only permitted in designated areas.

Yes, only on the same day of your visit.